Six tips to surviving CRM design hell...
Having spent the past six weeks in CRM design hell, I thought I’d share some tips on surviving the process while it was freshly seared on my memory. Trust me, CRM design work, rather like a prolonged course of dental treatment, isn’t the most fun way to spend your time. For those of you who haven’t been through CRM design before, it’s probably appropriate to first explain what it is: CRM design is where, having selected the CRM technology you wish to implement, you sit with your chosen vendor, and work out how your CRM requirements will be delivered in the new software.
Microsoft and On-premise
Last week Google launched embedded video chat from within Gmail and chat. First of all, wow. It has been an instant hit at Appirio and other customers of Google Apps. Immediately you can get crystal clear video and voice without almost any effort...
Read more about Microsoft and On-premise ...Tell a Friend: A Replacement for that ‘Email a Fri
Tell A Friend is a brand new JavaScript based widget for blogs and websites that will enable site visitors to send a link of the current web page to their friend(s) via email or through IM like Google Talk, Yahoo! Messenger, etc. ...
Read more about Tell a Friend: A Replacement for that ‘Email a Friend’ ...Google and salesforce.com - Like Peanut Butter and
Today, salesforce.com and Google announced a new toolkit to link Force.com applications to Google Apps. Now, Appirio already has five commercial applications that connect Google Apps and Salesforce.com. That's more than any other vendor, and three...
Read more about Google and salesforce.com - Like Peanut Butter and Jelly...Small Cuts Help To Stave Off Layoffs
Even as layoffs reach historic levels, some employers in the United States have found an alternative to slashing their work forces. They're nipping and tucking instead.
A growing number of employers, hoping to avoid or limit layoffs, are...
Read more about Small Cuts Help To Stave Off Layoffs...Show Pictures of your Friends on Fb
Your Facebook profile page has a "Friends" box in the lower left corner that, by default, displays a list of six random friends. This selection is completely random and you’ll see a different set of faces (or pictures) if you refresh the Facebook...
Read more about Show Pictures of your Friends on Fb...Conventional wisdom on CRM requirements doesn't wo
The final major flaw with the functionality led approach to CRM requirements gathering is the Rumsfeldian notion of the unknown unknowns. Users, who invariably haven’t used CRM technology before, are expected to articulate a complete vision of what...
Read more about Conventional wisdom on CRM requirements doesn't work ...